Cloud Managed Service Offer Details

CLOUD MANAGED SERVICES

offload management complexity

We provide Cloud Managed Services that enable you to maximize the benefits of the cloud. Our services focus on the following key areas:

  • Cloud platform management: Our team of experts manages your cloud platform, ensuring it is reliable, secure, and optimized for your business needs.
  • Cloud automation catalog: Our 24/7 cloud automation catalog provides automated tasks and standardized solution deployment, minimizing the risk of human error and providing reliable and predictable deployments.
  • Cloud cost insights: We help you optimize your cloud spending and achieve greater efficiency through our cloud cost insights.
  • Cloud configuration security & compliancy: Our experts ensure your cloud platform is continuously measured against best practises, and to comply with security and regulatory requirements.
  • Cloud platform incident & service request management: We provide incident management and service request fulfillment to ensure your cloud environment runs smoothly.
  • Service Delivery management: Our team of experts provides end-to-end service delivery management to ensure that your cloud environment meets your business needs.

Our holistic approach to advising your cloud teams guarantees a compliant and secure running of your workloads in the cloud. We help you re-evaluate your current architectures and cloud governance to optimize support towards your business. Our cloud architecture team is always available to assist with any challenges you may face, and they are equipped with an extensive set of automated engines, services, and insights.

With our Cloud Managed Services, you can focus on your core business while we handle the complexities of your cloud environment. By providing a comprehensive suite of services, we ensure that your cloud infrastructure, data, and applications are secure, compliant, and optimized for your business needs.

CLOUD CENTER OF EXCELLENCE (CCOE)

innovation-as-a-service

At CCoE Innovation-as-Service, we understand that managing cloud environments can be complex and challenging. That’s why we offer a comprehensive approach that focuses on the five key pillars of a Cloud Center of Excellence:

  • Cost Management: We provide cloud cost insights with a FinOps-based approach, guided by one of our FinOps certified practitioners. This enables you to optimize your cloud spending and achieve greater efficiency.
  • Security Baseline: Our cloud configuration and security compliancy insights provide you with recommendations to increase your security posture. We help you identify potential security risks and assist in roadmap planning to implement solutions to address them.
  • Identity Baseline: Our cloud identity insights help you manage application identity access permissions, ensuring that only authorized service principals can access your data and applications.
  • Resource Consistency and Deployment Acceleration: Our automation library and GitHub partnership enable you to rapidly deploy new solutions and maintain consistency across your cloud environment. Our 24/7 cloud automation catalog provides access to automated tasks and standardized solution deployment.
  • Architect Advisory: Our team of cloud experts provides guidance and support for cloud innovation. We help you identify opportunities to optimize your cloud environment, let you focus on your core operations, and stay ahead of the competition.

Our CCoE-as-a-Service approach provides you with greater control and visibility over your cloud infrastructure, data, and application environment. By optimizing costs, improving security, and accelerating innovation, we help you achieve your business goals and stay ahead of the curve.

Services Comparison

  Cloud Managed Service CCoE Service
  Standard Premium
Cloud Automation Catalog Access to core library automations. Available to create customer service catalog.
Cloud Cost Insights* Cost optimization recommendations and right sizing.
Cloud Configuration Compliance Scan & Insights Validate cloud configuration compliance against regulatory frameworks (like ISO27001, CIS standards), reference architectures, customer definitions, and best practices.
Identity Insights Assess Azure Active Directory sensitive role assignments, secret and certificate expiry.
Cloud Vulnerability Insights Daily scan and evaluation of the customer environment to pro-actively detect Common Vulnerabilities & Exposures (CVE’s) on open endpoints. Can also be used to assess and attest M&A on security maturity for example.
IaaS operational Insights

 

IT estate overview, backup & update state, alerts, malware protection and performance.
Kubernetes Insights Continuous Kubernetes configuration assurance on cluster and workload level.

Measure your cloud native security maturity level.

Be informed of breaking changes when upgrading your Kubernetes versions and stay on top of node OS vulnerabilities.

Optional Optional Optional
Support fee Call center, ITSM tooling integration, Microsoft Advanced Support, and process support.
Service Delivery Management Primary contact person for the customer. Report service performance to customer stakeholders in planned service evaluation meetings. Assist with DexMach cloud insights recommendations and action plans.
Incident Management Incident management reservation per month. Extra hours are purchased through the additional support packages.
Security and compliancy improvement evaluation cycle Security Operations consultant to validate assessment findings and provide recommendations.
Multi-region support Architectural and operational support on more complex applications and networks that span multiple regions globally.
Architecture advisory Architecture advisory sessions on cloud infra, apps, and data topics for continuous cloud innovation. Optional Optional
24×7 on-call service P1 incident escalations through DexMach 24/7 on-call service. Optional Optional
Additional Support Packages Support packages for incident and request management.

8-hours, 16-hours or 24-hours package options.

Optional Optional

*Through DexMach Cloud Cost dashboard (recommended) or Azure Cost Insights

Why work with DexMach?

  • 1 of the 3 Gold Microsoft Azure Expert Managed Service Providers in Belgium

  • 9 Microsoft Advanced Specializations for cloud security, cloud migration, and cloud modernization

  • Shaping the future of cloud technologies

  • Secure by design to the highest standards

  • Simplifying the cloud to bring you in control

  • Unique plug & play cloud solutions for a cloud journey at your own pace

  • Transparent and affordable: pay per service & pay-as-you-grow

  • Building long-term, strategic partnerships with our customers

Want to know more? Have a chat with us!

Glenn Mattys

Glenn Mattys

Head of Customer Innovation

Plan a call with Glenn
Glenn Mattys

Filip De Byser

Cloud Managed Services

Plan a call with Filip