Cloud Managed Services

Managing resources in the cloud can be complex. That’s why DexMach makes everything simple.

DexMach is a certified Azure Expert Managed Service Provider (MSP). We continuously monitor and manage your cloud assets, and also bridge any gaps with our dynamic automation platform, built around our profound expertise.

But this doesn’t mean you lose control. On the contrary, with DexMach, you’ve got total visibility into costs, performance, security, and other operational parameters, thanks to helpful dashboards that make everything transparent. Solutions are configured around your definitions and policies, and remediation of any noncompliant items is automatic. This guarantees that your cloud operations are fully secure and adhere to your specifications.

You get the best of Microsoft’s cloud solutions, paired with the deep expertise of DexMach’s highly qualified architects and consultants. And with a flexible rate in terms of your revenue, DexMach is incredibly cost effective, no matter how many customers you have, so that you can focus on growing your business without worrying on covering your expenses.

When it comes to managing your cloud resources, DexMach is the experienced and knowledgeable partner you can trust.

The DexCare Cloud Managed Services is a bundle of services and capabilities to manage customer cloud environments in a modern service management approach. Based on the concepts of the DevOps methodology, we have defined our managed service to support your resources and their configuration in collaboration with the necessary stakeholders defined by you. These stakeholders can be business teams, internal or external application development teams or other third-party service providers you work with. Enabling the managed service is a 4 steps process to bring customer environment on a manageable level:

• Intake is the first phase where design is evaluated, environment assessments are executed, and the definitions made. This analysis enables us to fine-tune our managed service to your business needs so we can provide you with a secure and compliant working environment for you and your colleagues.
• Optimize is based on reference architecture and definitions made during intake. A cloud service catalog is providing access to the standard offerings defined for customer cloud deployments.
• Operate phase is the management around the cloud application/environment. Compliancy is the list of checks to guarantee that the cloud application/environment is available. Besides the classic ITSM functions, compliancy checking, evaluating and remediation is a key practice of this phase.
• Smart Cloud Insights and creating insights on the different levels of cloud consumption is a source for innovation and optimization.

Incident and request management is a straight-forward process that is ready to respond on all platform requests of the managed environment. The required competence is at the front of the chain, in order to directly respond with the objective to solve immediately, or to inject knowledge to solve the request.

The Pay-as-you-Grow option is available for ISV customers that want to focus entirely on the development of their cloud solution. It is a close partnership collaboration model in which the customer starts with a project to modernize/develop his cloud solution. Once landed, the platform operations around the solution are executed for free by DexMach, and DexMach is entitled to a fee, aligned with the license/subscriptions sold of the cloud solution. Some general guidelines and principles which are applicable for this offering;

• Cloud solutions architecture must be validated by DexMach team. Ideally, the project of creating the cloud solution happened in collaboration with the DexMach team.
• Cloud platform operations and optimizations are free.
• Required interfacing to customer development team(s) to accelerate development is part of the process to onboard a customer environment.
• Managed services fee is aligned with licenses sold principle, a % of the license cost for customers is routed to DexMach as fee to maintain/keep-alive of the customer cloud environment.

Moving your IT infrastructure or your business applications to the cloud is only the beginning. Having a partner to manage your cloud environment with a focus on cost optimization, smooth user experience, security and compliance will enable you to prioritize your core business.

Our reporting provides you with insights as your cloud infrastructure is evolving. It gives you a view on resource usage, cost, compliance and user experience.

DexCare provides you with an end-to-end service that takes the responsibility to make sure that technology services you, instead of you being subject to it.